The human element
Rail transport is provided through a complex system, and
the quality of service is
measured on a daily basis
not only by objective,
technology-related criteria,
but also by the quality
of the human relations
involved in delivering this
service. This human
dimension must therefore
be taken into consideration
in all the engineering that
goes into the transport
service.
SNCF Research’s projects
in the human and social
sciences are focused mainly
on four areas: safety, people
at work, training, and
customer service relations.